This page will help to detect any issues you might have. When you're in contact with our support team the following information can be provided to proceed further.
https://help.eyeson.com/ - support@eyeson.com
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Environment requirements for the use of eyeson
DNS
SIP connection
Candidates invalid creds
Peer connection
Host Reflexive Relay Data throughput
Host Reflexive Relay Video bandwidth (~30s)
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